September 02, 2007 Comcast Cable City: Annapolis ZipCode: 21402 County: Anne Arundel Title: Would prefer Direct TV Not happy with service but am prevented from installing a Direct TV antenna. Waiting for Verizon FIOS to arrive. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: HBO - Ch 228 WMPT-DT - Ch 220 WNUV-DT - Ch 214 WBFF-DT - Ch 213 WJZ-DT - Ch 212 WBAL-DT - Ch 211 WMAR-DT - Ch 210

August 14, 2007 Charter Comm. City: Elkton ZipCode: 21921 County: Cecil Title: Atlantic Broadband Atlantic offers the usual cable HD programing. Included with their standard HD package is ESPN, Discovery, TNT, A&E, and Starz. Their "off air" selection is of Philadelphia, not Baltimore stations. They are 3-CBS, 6-ABC, 10-NBC, 12-PBS, 17, 29-Fox, 57-CW. Picture is good, some programing isn't really HD, but that's not the cable company's fault. Audio does cut out, this occurs most often on Discovery and at night. I suspect this is a cable company issue. I'd like to see more HD programing included, the Verizon Fios, has much more than cable or satellite. I use an Series3 HD TiVo with cable cards for a tuner. I don't like the slow Motorola box, nor the lousy software on it. I switched from DirecTV in Dec '06, took 6 weeks from sign-up to when my service and billing were finally correct. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) None Selected - Ch

March 07, 2007 Comcast Cable City: Middle River ZipCode: 21220 County: Baltimore Title: Crappy Comcast Cable Every month it seems that the FCC changes thier date to have all programming go to Hi-Def. I have had my 51" Sony since 2004. The TV, I love. DVD's awsome. The problem is we don't watch DVD's every time we watch TV. Comcast has issues with local programming. Not all of our local sports are in Hi-Def. Namely MD Terps!! Comcast always places the Capitals games (not a big hockey fan) over the Terps games. Even the Ravens playing rival teams are not always broadcasted in Hi-Def. Local news is never in Hi-Def. Approximately 35% of all programming is true Hi-Def and not the squashed signal Comcast thinks they are fooling us with. The squashed singal produces a nearly an unviewable picture. When you go to the non Hi-Def channels to watch the same show, especially Comcast Sports Net, the picture is distorted and quite frankly annoying. Now on Discovery, National Geographic Channel, and INHD are always in Hi-Def. Local TV is based upon the network. How can a prime time show not be in Hi-Def? Now the sound is absolutely horrible. Almost all programs illustrate that they are broadcasted in Dolby 5.1. No they are not!! The movie channels are normally in 5.1. Not the local programming. Unfortunately satelite wants cash up front to receive their programming. Otherwise I would be a former Crappy Comcast Cable Crony... User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: HBO - Ch 300 WMPT-DT - Ch 220 WNUV-DT - Ch 214 WBFF-DT - Ch 213 WJZ-DT - Ch 212 WBAL-DT - Ch 211 WMAR-DT - Ch 210

February 20, 2007 Comcast Cable City: Finksburg ZipCode: 21048 County: Carroll Title: cable service comcast may be one of the largest of the suppliers out there, and try to do a decent job of service, but programming and picture quality seem to suffer from who knows what, although they don't have a problem increasing rates and adding programs that are dull and have little veiwing from their subscribers. to get any premium channels you need to use their cable box, also for high def. these seem to freeze up and and get alot of interference in the reception.unfortunately they are the only game in town, which means they got you and you can't do much about it. since living in an area surrounded by trees satellite service is also out of the question.comcast really needs to change their programming and improve the quality of their cable signal to get a better review from this customer. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) None Selected - Ch

January 01, 2007 Comcast Cable City: Owings Mills ZipCode: 21117 County: Baltimore Title: HDTV SERVICE 8 neighbors,friends report poor HDTV reception.Only thing stopping me from buying HDTV set.Would go with satelite,but have tree issues.Comcast needs to wake up to compete in HD business and they are not cheap either! User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) None Selected - Ch

April 04, 2006 Comcast Cable City: Catonsville ZipCode: 21228 County: Baltimore Title: Great when it works Comcast has been out at least 8 times in one year. CBS (WJZ) always works. The other two network channels - NBC and ABC show up maybe 70% of the time. 30% of the time the HD channels for these networks show nothing but "this channel will be available momentarily" - momentarily now is apparently to include days and weeks. Inside, outside wires and signals all check out. Frustrating frustrating frustrating - especially at $100+ per month. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: WBFF-DT - Ch 213 WJZ-DT - Ch 212 WBAL-DT - Ch 211 WMAR-DT - Ch 210

January 20, 2006 Comcast Cable City: Ellicott City ZipCode: 21042 County: Howard Title: Service Questionable I have had cable since it was offered in Howard County, Maryland. Over the last 3 years the quality of service has been a diminishing return. The analog channel have poor picture quality. The digital channels picture quality range from good to poor. Over the last 12 months I loose cable TV service at least once a month. It is out anywhwhere from a minute to several hours. You call in a trouble and the service rep does not bother running checks to see if it is neighborhood wide or localized to your house. The trouble has always been wide spread. If it rains, the picture quality drops across all channels. The sound quality is good, but the volume level between stations varies by more than 500%. I have had my drop cord replaced 3 times due to lightning damage. This appears that the cabling in our neighborhood is not properly grounded. It is impossible to get Comcast to look at wide area problems. They will only look at your local wiring. Even though the signal strengths were not within their tolerance levels, nothing was done outside my house to correct this. I also have internet access and this has been worse than the cable TV. I loose connection at least once a week. Since I run a router that does not like the way COmcast's internet stops and starts, I have to reset the router so as my two PCs can regain access to the internet. Verizon has been given the okay to offer broadband TV access in our county and I will be switching to them as soon as it is offered. They will ahve fiber to the premise. In the 31 years I have lived here, I have never lost dial tone from Verison's supplied service, a differeence of night and day. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) None Selected - Ch

November 24, 2004 Adelphia City: Marriottsville ZipCode: 21104 County: Carroll Title: Adelphia should fold and/or sell out I recently got hooked up to Adelphia's HD "package" (using the word loosely). I called to ask when Fox and some other channels would be added to their programming (spoke to three different people, just to compare answers), I got three different (conflicting) answers. One man told me you can receive Fox in HD on channel 12 (an SD - standard definition channel) even though it is not yet available on the designated HD channel. Channel 12 does not have the bandwidth to handle an HD signal. When I pointed this out to him, he got flustered, defensive, and insulting. It was difficult to tell if he was acting out of ignorance or intentional deception. Either way, this "customer service representative" clearly should not have been allowed to interface with the public. Another rep told me that the reason why Fox is not available is because our local county government doesn't allow it. She suggested that I contact them and urge them to reconsider. Our local cable liaison was nearly incensed when I informed her about this. She said she would investigate to find out why Adelphia is "misleading" their customers. All in all, it was a surreal experience dealing with these people. They show all the signs of a troubled company, desperate to hang onto business. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: HBO - Ch 750 WMAR-DT - Ch 714 WJZ-DT - Ch 713 WBAL-DT - Ch 711

August 23, 2004 Adelphia City: Sykesville ZipCode: 21784 County: Carroll Title: Wish someone would buy them Adelphia is one of the worst cable companies that I have ever seen. Their HD channels periodically do not work, they have yet to finialize contracts with PBS and Fox. Still yet to receive ESPN, Discovery, or many of the other HD networks that Comcast has in the neighboring county. If you have any issues it will generally take a week to get resolved, which becomes difficult if you work at home and need a high speed network connection. Digital artifacts are also a regular occurance during a HD broadcast. The lower range of channels have all the digital quality of a pair of bunny ears in a 15 foot hole. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: WBAL-DT - Ch 711 WMAR-DT - Ch ? WJZ-DT - Ch ? HBO - Ch ?

May 08, 2004 Adelphia City: Sykesville ZipCode: 21784 County: Carroll Title: Adelphia Finally Offers HDTV I had HDTV installed a couple of weeks ago. The picture and sound are incredible compared to the normal cable stations even though PBS, FOX, and StarzHD show up as selectable channels but there is nothing there for now. Hopfully, Adelphia will continue to add to it's HDTV channel selection in the future, but for now the extra cost of $4.50 a month for the HDTV box rental is worth it. Hopefully, they will also offer DVR for HDTV in the future. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: Showtime - Ch 751 WMAR-DT - Ch 714 WJZ-DT - Ch 713 WBFF-DT - Ch 712 WBAL-DT - Ch 711 WMPT-DT - Ch 710

April 13, 2004 Comcast Cable City: Owings Mills ZipCode: 21117 County: Baltimore Title: Comcast HDTV Service Picture quality is great, I just wish the SD channels looked better. The programming is good, all the locals except Fox and UPN. I would really like to see Discovery-HD added and Fox hopefully by NFL season start of 2004. More programming would be great, especially Pay-Per-View packages like NFL, NHL, MLB, and NBA. Customer service is so-so. Sometimes you can call and get someone who barely knows what HDTV means, and other times you get very knowledgable people that are very helpful. Sound is great when in Dolby Digital 5.1, other times its advertised at 5.1 and I only get 2 channel sound, but I don't think that is comcasts fault. Overall the service is great and would recommend it to anyone buying an HDTV. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: WMPT-DT - Ch 190 WJZ-DT - Ch 182 WBAL-DT - Ch 181 WMAR-DT - Ch 180 HBO - Ch 179

February 11, 2004 Adelphia City: Westminster ZipCode: 21158 County: Carroll Title: HDTV IS HERE! I had the HDTV installed today, and the picture and sound are great. The channel selection is pretty lame. Only the 3 major local channels, and PBS. No ESPN or DIscovery. Maybe soon. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: WMAR-DT - Ch ? WJZ-DT - Ch ? WBAL-DT - Ch ? WBFF-DT - Ch ? WMPT-DT - Ch ?

September 22, 2003 Adelphia City: Westminster ZipCode: 21157 County: Carroll Title: HDTV? I recently called adelphia in my area (Westminster, Md.) because I saw a commercial advertising HDTV. However, it is still not available in my area. People complain about Comcast in surrounding counties but until they move to Carroll County and experience Adelphia they have no idea what bad programming is. It's time for Adelphia to either go out of business or start providing good service to it's customers. It's 2003 not 1990. I want my HDTV! User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

August 23, 2003 Adelphia City: Mount Airy ZipCode: 21771 County: Frederick Title: Adelphia has no HDTV Adelphia: We want HDTV!! -Mt. Airy User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

July 07, 2003 Comcast Cable City: Towson ZipCode: 21286 County: Baltimore Title: Comcast HDTV in Baltimore County The picture quality provided by Comcast is exceptional, as one would expect. However, the picture periodically disappears for a second or two. This is quite annoying. The sound quality isn't what I had expected, and it, too, vanishes for a period of about 2 seconds every 20 to 30 seconds. Repair servicemen have honestly expressed a total lack of understanding of the problems. "It's all new to us" said one of them. The periods of sound disappearance do not coincide with the times the picture vanishes. I realize that this is new, but Comcast shouldn't advertise it if they don't yet understand it. And only 3 stations? I don't even count Comcast Sportsnet, as so few games are broadcast in high definition. When there is a game broadcast in HD, I often don't get all of it. And what's the delay with adding ESPN, CBS, and Fox to the HD lineup? I'm close to switching to a satellite. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

June 26, 2003 Comcast Cable City: Rosedale ZipCode: 21237 County: Baltimore Title: New to Comcast HD cable in Balt. County Moved too a new apt, and in the move with the rental trk, bought a Sony xbr800 at a good price at CircuitCity. Ordered Comcast cable with the Motorola HD box and the cable modem. The installer,a young man named Brett was great,and very professional. He had everything up and running in 30 minutes. The problems after two weeks are NO CBS HD programming at all, an issue between Comcast Cable and Viacon Corp( the owner of CBS affilate WJZ-TV channel 13 in Baltimore)& NO PBS( Marlyland Public Television)...MPT and Comcast point the fingure at each other on this. HBO,Showtime,ABC,and most of the time NBC are great. Black dropouts on NBC,especially Leno. From what I have been told Comcast from their costumer service people they have no plans to offer Discovery HD in the near future and the legal issues with CBS/Viacon don't seem to be getting resolved.And WHO knows what the story on MPT/PBS is. Thank goodness the Federal Goverment paid for all the PBS stations to upgrade to HD with MILLIONS of dollars,so we are left to only get an OTA signal, because a major cable company and a PBS affilate can't get it together. I'am going too give this cable thing a another week and see what might happen, and then I'am going to do what I should have done in the first place...go buy a Sony satHD200 combined reciever and a good Terk antenna for OTA. OH ,Directv adds Discovery HD on July 1st. Love my now old 34XBR 800,BUT I got it for a thousand less than it was six months ago. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

June 22, 2003 Comcast Cable City: Essex ZipCode: 21221 County: Baltimore Title: Comcast and distorted picture I added the report back on December 19 th last year. I got Comcast HDTV service. 5 channels available and no date on when more will be added. The Motorola 5100 box gives blured channels on all lower channels (2-83). I complained back in Decmeber about this and they are still working to find a solution. In the mean time I gotta pay $ 57/months for digital service which will give me 4 channels(not caounting Comcast Sports HD). I even complained about soundproblems too. Nothing happend in more than 6 months. So I'm getting all the money refunded when I deliever the box back. I'm going to buy a OTA and wait with Comcast till 2007 and hope they have solved all their issues at that time. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

June 10, 2003 Comcast Cable City: Pasadena ZipCode: 21122 County: Anne Arundel Title: Will Comcast EVER add more channels? I have had the HDTV Comcast service since the SuperBowl 2003. On that day, I had NBC, ABC, HBO, and Showtime available. Since then, only the Cable Sports Network (CSN) has been added, and that is only HD during home games for the pro sports teams in the area. No other HD channels have been made available. I'm hoping they get on the ball and start adding more. I haven't yet begun to make telephone calls to find out, but that will start soon. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

April 07, 2003 Comcast Cable City: Nottingham ZipCode: 21236 County: Baltimore Title: Sound Problems COMCAST SPORTNET HD I have been emailing Comcast Sportsnet with the audio problem cutting out. I know alot of people are experiencing this problem. And also, I mentioned the tiling problem! (I notice it more when the show a instant replay and then go back to live action) Some person is going to call me and discuss the problems. Ill let you know what I find out! If anyone has any questions, email me at crazyzain@comcast.net User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

March 28, 2003 Comcast Cable City: Perry Hall ZipCode: 21128 County: Baltimore Title: Looks good I just got the HDTV box from Comcast last week. The HD channels look good, but i had to play with the color a bit on them. ABC and HBO are 16:9 for wide screen, NBC shows up with black borders on the side. I have a widescreen TV, does anyone have this happening? User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

March 11, 2003 Comcast Cable City: Ellicott City ZipCode: 21042 County: Howard Title: Comcast-Howard County, MD Signal from WMAR-DT is solid and consistent, but ABC is lacking in HD programming. Signal from WBAL-DT is intermittent, it goes out the most frequently. CSN is a great picture, video tends to pixelate for a moving background, audio feed from CSN is very poor. Do not subscribe to HBO or Showtime User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

March 04, 2003 Comcast Cable City: Baltimore ZipCode: 21229 County: Baltimore City Title: Capitals home games look great! I just had Comcast HDTV service installed on 3/2. By signing up with the kiosk in Arundel Mills I was able to get a great deal on service. I got the service primarily for Capitals games. I just bought a Sony 32HS500 HDTV and had the Motorola 5100 receiver installed. The picture quality of the Capitals game was phenominal. My TV had a little pixilation problems with fast moving red colors. Otherwise it's as close to being at the game without the high ticket prices. I'm hoping that ESPN, and other HD channels will become available soon. I am extremely satisfied with the service, the puck is so much easier to follow. Along with the install I also got Cable Internet and the installation tech even installed new splitters to run cable to my other two rooms. The other rooms get standard cable only, which is fine. Happy all around. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

March 03, 2003 Comcast Cable City: Ellicott City ZipCode: 21043 County: Howard Title: Comcast Sportsnet HDTV problems In reference to the 2/26 post about the HD piture being "grainy" during fast motion and change in cameras....You are not alone!!! I live in Maryland and get the Capitals and Wizards on my feed. I am experiencing the same problems with the picture (Mitsubishi 65 inch integrated set). I sent an email to Comcastsportsnet.com (Used link at bottom of HD Page) and described the problem so they know we are all experiencing the same problem (doesn't seem to matter whether your watching Flyers and Sixers in Philly or Caps and Wizards in MD)...Hopefully its growing pains with new production.. Please send them an Email at viewermail@comcastsportsnet.com so they know we are all seeing the same problem. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 28, 2003 Comcast Cable City: Annapolis ZipCode: 21403 County: Anne Arundel Title: Comcast sucks! The HDTV set top box was installed by a technician who new absolutely nothing about the system. He could not even tell me which channels would have a HD picture - I was told to call customer service to get this information. I did this and found that I could not access any of the HD channels (180 - 199). This was 4 weeks ago and despite numerous call to Comcast and another visit from one of their 'technicians', I still have no access to these channels. I have now left 3 voice mail messages for the Comcast customer service supervisor (Andre Congo) and recieved no return call; adding insult to injury! I guess I'll have to go to satellite... User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 12, 2003 Comcast Cable City: Ellicott City ZipCode: 21043 County: Howard * No Title Posted after only 1 call (suprisingly) I had comcast HDTV installed. The picture quality is very good except for the black bars on the sides of the tv. I called comcast and they say its the tv settings (obviously not) and I have no manual for the reciever (Scientific Explorer 3100HD). Anyone who knows anything about this please help me out! User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 10, 2003 Comcast Cable City: Odenton ZipCode: 21113 County: Anne Arundel Title: All Channels Clear It took four calls to get it installed, they kelp saying it was not available in my area or my TV was not on their list. All Channels come in clear including the lower analog channels. My only grips are that there is too much over scan on my pana TV User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 10, 2003 Comcast Cable City: Severna Park ZipCode: 21146 County: Anne Arundel Title: Another Question for Arnold Another question for the previous Arnold message. You say all of your channels are clear. Are you sure you have an HD box (Motorola 5100) and not just a digital box? I am surprised you have good, clear picture quality ( without artifacts) on the analog channels ( 1-99). If you do, please let everyone kn ow how you have achieved this as from what I gather ( including myself) noone else has been able to get a clear analog signal from this box unless they split the inputbypassing the box for thse channels. User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 10, 2003 Comcast Cable City: Severna Park ZipCode: 21146 County: Anne Arundel Title: Question-Anne Arundel County Question for previous message from Arnold, MD. Curious that you have HD channel 182 (CBS). As far as I know this channel is not supposed to be available in Anne Arundel-at least it is not in Severna Park. We only have ABC, NBC, HBO and SHO available. If anyone from Comcast is reading this-WHY???? User Ratings: Programming:  Picture Quality:  Customer Service:  Sound:  DTV Stations Offered: (Ind) - Ch

February 09, 2003 Comcast Cable City: Arnold ZipCode: 21012 County: Anne Arundel Title: Comcast Arnold,MD The Comcast tech showed up yesterday morning and installed the Motorola DCT5100. Right now the only channels available to me are PBS DWETA Ch. 190, CBS DWUSA Ch. 182, and NBC DWRC Ch 181. ABC DWJLA Ch. 180 should be available to me, but Comcast is working on that one. Also available for a monthly fee are SHO-HD and HBO-HD. I watched The Agency, in Widescreen HD on CBS last night the picture was incredibly clean, crisp, no noise or image artifacts. User Ratings: Programming:  Picture Quality: